I was due to get an engineer call-out today to reorientate my aerial and to resolve the problems I’ve been experiencing with my connection. Previously I was having problems with the upload speed only. For the last couple of days, I’ve also been having problems with my download speed. So the problem has gone from bad to worse.
Following on from the initial inspection last week, I received a call from tech support to confirm that another visit was required. Unfortunately, I missed the call as I was at work. The tech agent left a message asking if I would be available today (Tuesday), and to call back to arrange the engineer. I called back as soon as I could, but could only get through to a voicemail. I left a message confirming my availability and booked the morning off work.
So this morning I was up bright and early, despite the fact that it was late when I finished work the night before. I waited, and waited, and waited. Eventually I gave in and called tech support. When I finally got through I was told that no engineer had been booked to call out to me. So the agent I called either didn’t bother checking his voicemail, or didn’t bother to follow up on my message. The next available day is Friday, so I’ll have to wait until then to get the engineer out.
That’s the bad news. The good news is that I ran a speed test tonight, and my upload and download speeds are perfect. So without any intervention at my end, my connection is back to what it should be. Though knowing my luck, the engineer will come out on Friday and by the time they’re finished, I’ll be back to square one all over again.
Tags: Broadband, download_speed, speed_test, Technology, tech_support, upload_speed, whatithink