What I Think

Letshost.ie are an “Irish” hosting company who sell their packages on the basis of “trust”, “customer satisfaction”, and “state of the art infrastructure”. While their head offices are in Dublin, their servers are based in the States – hence an “Irish” company.

Lots of hosting companies work this way, but this type of setup does have it’s downside – namely that your sit

e is physically located on a server several thousand miles away. That’s OK if the majority of your viewers are based in the States, but not so good if your page-views are originating on this side of the Atlantic. Page loading times can be slow, and if your site requires a lot of HTTP requests, it can have a detrimental effect on the end users browsing experience.

Don’t get me wrong, hosting your site on a server abroad is not necessarily a bad thing. Not all websites will suffer from being physically separated from you, and depending on what you’re doing online, it can actually be an advantage. In fact, for a company selling into the US, a server based in that part of the world would be desirable, for the exact same reasons explained above.

But back to Letshost.ie. One of their customers recently left a post on boards.ie in response to a hosting query. The post was obviously the persons own opinion. Here it is:

Don’t go with Letshost.ie if the performance of your website is important to you. Their servers are US based and it is my experience that performance can be very sluggish.

Then Letshost.ie contacted the poster, by phone, and told him to edit or remove the post. I’m sure you’ll agree that this is the action of a company that places so much emphasis on “trust” and are dedicated to “customer satisfaction”. Anyway, the poster updated the post. This is it:

If speed and performance are important for your website, I wouldn’t recommend Letshost.ie. Their servers are US based and it is my experience that performance can be very sluggish. It even times out on me from time to time.

Once again it’s obviously the posters own opinion and describes problems that the poster has encountered with his hosting. Letshost.ie then swing into action and put their “state of the art infrastructure” to use. By immediately terminating the posters hosting account.

Here’s what Letshost.ie had to say:

Hello,

I refer to your hosting account with us for woodentoys.ie and the terms and conditions of hosting which you have accepted:

http://www.letshost.ie/The_News/Latest_News/Terms_of_Service/

“Abuse:

Any attempts to undermine, slander, libel, threaten, or cause harm to a Lets Host server, customer, employee, or the company directly is strictly prohibited and is grounds for immediate termination without refund. In addition, we will pursue all attempts to the fullest extent of the law.”

On this regard we have terminated your hosting account with us. We are seeking further legal advice on the matter. Your files/EPP transfer codes will be available for download at your request.

Regards…

That’s just great customer service. Instead of working with the poster to resolve the issues he was experiencing, they resolved the problem by getting rid of the complainer. Sterling work there lads.

So if you’re hosting a site with Letshost.ie you may want to be careful about what you say about them.

Tags: hosting, letshost.ie

This entry was posted on Tuesday, February 5th, 2008 at 22:38 and is filed under Internet, Technology. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.